Grassroots Greenhouses will issue a full refund for orders canceled BEFORE THE ITEM SHIPS. If your item has already shipped it will be treated as a return. Some manufacturers charge a 25% restocking fee if the shipping process has already started so please let us know ASAP if you change your mind on an order.
Returns are accepted within 15 days of delivery. Please contact us at 833-557-4769 or email email@example.com to receive an RMA (return merchandise authorization) number and directions for the return. NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA. We offer free shipping so if you change your mind on a product after it has shipped you will be responsible for the shipping both ways as well as the 25% restocking fee. If you are not sure what you want please contact our support team!!
When shipping your return
- Product must be in original packaging and include all manuals and accessories
- Please provide your invoice with the return
- Write your unique RMA on your invoice as well as the return shipping label
- You must ship within 5 days of receiving your RMA number
If your item was damaged we will work with the manufacturer to get a replacement sent as soon as possible. If you choose to not accept the replacement you will be responsible for the shipping both ways as well as the restocking fee of 25%. Please note we must be notified within 15 days otherwise you will have to go through the manufacturer’s warranty for replacement.