We want to make sure that you are happy with your purchase so if you are unsure about what you want please contact our support team. We offer free shipping to our customers but in the event you decide you no longer want your order after it has shipped, you will be responsible for the shipping both ways as well as a 25% restocking fee.
Grassroots Greenhouses is not responsible for ensuring compliance with building codes or statutes so please check your local laws before making a purchase.
Once your order is placed we will pre-authorize your credit card and you should receive a confirmation that your item has shipped within 3-7 business days with a tracking number. Due to Corona Virus and increased demand, some items may take longer to get to you. In the event there will be a delay we will reach out to you with a timeline. If you do not hear from us within that time please email us at info@grassrootsgreenhouses.
We offer free shipping, but in rare circumstances there might be an additional cost based on where you live. We do our best to cover this cost but in some cases we simply can't. We will let you know if there are any issues. Please note we can only ship to the 48 contiguous states.
Please make sure the contact information provided on your order is accurate, if our LTL driver is unable to get a hold of you to schedule a delivery time or you are not home at the time the delivery is scheduled you will pay re-delivery fees or it will be treated as a return and incur shipping charges as well as a restocking fee of 25%.
Our LTL delivery drivers can only deliver curbside, this means they will not be able to help you carry the boxes to your desired location. We recommend having a few people available for the delivery to get the boxes off the truck and to where you need them. If you are unable to get your shipment off the truck due to lack of help it may need to be returned and fees will apply.
If you decide to refuse a shipment due to buyers remorse, you will unfortunately have to pay shipping both ways as well as a restocking fee of 25%. Please try to let us know ASAP if you change your mind on an order and we will get it canceled before it ships to avoid you having to pay any fees.
Upon receiving your shipment, please check the box for any damage. If you see excessive damage please take a photo and write damaged on the customer receipt as well as the driver's receipt and refuse the shipment. Let us know ASAP if this happens and send us the photo for proof so we can get a new item shipped to you. If you do not note damage at the time of delivery you accept the item as is.
If you notice damage or missing parts later please contact us.
Hold onto all the original packaging materials just in case you notice damage during installation.
Returns are accepted within 15 days of delivery. Please contact us at 833-557-4769 or email firstname.lastname@example.org to receive an RMA (return merchandise authorization) number and directions for the return. NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA.
When shipping your return
- Product must be in original packaging and include all manuals and accessories
- Please provide your invoice with the return
- Write your unique RMA on your invoice as well as the return shipping label
- You must ship within 5 days of receiving your RMA number
If your item was damaged we will work with the manufacturer to get a replacement sent as soon as possible. If you choose to not accept the replacement you will be responsible for the shipping both ways as well as the restocking fee of 25%. Please note we must be notified within 15 days otherwise you will have to go through the manufacturer’s warranty for replacement.